Frequently asked questions

Everything you need to know about uploading, categorisation, privacy and pricing.

Why do most of my contacts have no email address?

LinkedIn only includes a connection's email in your export if that person has allowed connections to download it. Most people never turn this on, so the email column is usually mostly empty. This comes from LinkedIn, not from LinkViewer.PRO, and no tool working from your export can recover those emails.

Do you scrape LinkedIn or look people up online?

No. LinkViewer.PRO works only with the file you upload. It does no web browsing, scraping or outside lookups.

What happens to my data?

Your file is processed only for your account and is never shared with other users or third parties. You can delete a dataset at any time from the Datasets section of the Upload page, and deleted data is removed immediately and permanently.

Which files can I upload?

LinkedIn's export as a ZIP or CSV, or a CSV or Excel file with the same columns. Up to 25,000 contacts per file.

What do "High", "Medium" and "Low" confidence mean?

High: the job title and company clearly show the sector, seniority or region. Medium: inferred from partial information, such as a general title or a company with several activities. Low: a best guess from very little information — check before relying on it.

What's in the free plan?

One upload, full categorisation and 3 searches, viewable on screen. Exports to PDF and Excel and unlimited searches need Pro.

How much is Pro, and can I cancel?

$12 a month, or $99 a year. You can cancel any time, and your plan stays active until the end of the paid period. Payments are handled securely by Paddle.